Responsible Gaming at kkb

1. Age Restriction — 18+ Only

kkb is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotional offer on the kkb platform. This requirement applies to all players in Bangladesh and is non-negotiable.

During registration, all players are required to confirm that they are 18 or older. kkb reserves the right — and actively exercises it — to request age verification documents from any player at any point. Where kkb has reasonable grounds to suspect that a player is under 18, the account will be suspended immediately pending verification. Any winnings accrued by an underage player will be forfeited.

Protecting Minors from Accessing kkb

If you share a device with younger family members, we strongly encourage you to take the following steps to prevent underage access:

• Never store your kkb login credentials in an accessible browser or password manager on a shared device.
• Enable device-level parental controls or content filtering software on shared computers, tablets, and mobile phones.
• Always log out of your kkb account when you finish a session on a shared device.
• Keep your account password private and change it immediately if you believe it has been seen by a minor.

2. Safer Gambling Tools — How to Activate Them

Every responsible gaming tool described in the overview above is accessible directly from your kkb account. No call is required, and there is no waiting period to activate a protective measure (only to increase or relax one). Here is how to access your tools:

1. Log in to your kkb account and navigate to the Account Dashboard.
2. Select Responsible Gaming from the account settings menu.
3. Choose the tool you wish to activate: Deposit Limit, Session Limit, Time-Out, Loss Limit, or Reality Check.
4. Enter the value or duration you want to apply and confirm your selection.
5. The limit or tool takes effect immediately. You will receive a confirmation notification to your registered email address.

If you are unable to locate the Responsible Gaming section in your account, our 24/7 support team can activate any tool on your behalf. Contact us via live chat from your dashboard or email [email protected].

Cooling-Off Period for Limit Increases

To protect you from making impulsive decisions in the heat of a session, kkb applies a mandatory 7-day cooling-off period before any deposit limit increase or loss limit increase comes into effect. If you submit a request to raise a limit and change your mind within those 7 days, you can cancel the pending increase at no cost. The original, lower limit remains in force throughout the cooling-off period.

3. Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the kkb platform. When you self-exclude, your access to all gambling features is completely blocked for the duration you select. kkb will also proactively suppress all marketing and promotional communications to your registered contact details throughout the exclusion period.

Available Self-Exclusion Periods

• 6 months — the minimum self-exclusion period available on kkb.
• 1 year
• 2 years
• 5 years
• Permanent exclusion — your account is closed indefinitely. This cannot be reversed.

What Happens During Self-Exclusion

• You cannot log in to your kkb account to place bets, access games, or make deposits.
• Any pending withdrawal of funds you have already won will still be processed to your nominated payment method (bKash, Nagad, Rocket, or bank account).
• Your account data is retained in accordance with kkb's Privacy Policy and applicable data-retention obligations.
• All marketing emails, SMS messages, and push notifications from kkb are suppressed for your contact details.
• If kkb detects you attempting to register a new account during an active self-exclusion period, the new account will be closed and any deposited funds returned.

How to Apply for Self-Exclusion

1. Navigate to Account Dashboard → Responsible Gaming → Self-Exclusion.
2. Select your preferred exclusion period from the available options.
3. Confirm your decision. You will be asked to acknowledge that the exclusion cannot be reversed before the chosen period expires.
4. kkb will process the exclusion immediately and send a confirmation to your registered email address.

Alternatively, you may request self-exclusion by contacting our support team directly via live chat or at [email protected]. When requesting by email, please include your registered username and your preferred exclusion duration. Self-exclusion requests submitted by email are processed within 24 hours of receipt.

4. Recognising Problem Gambling

Gambling becomes a problem when it stops being an enjoyable pastime and starts having a negative effect on your finances, your relationships, your work, or your mental health. Problem gambling can develop gradually — many people do not recognise the signs until significant harm has already occurred.

kkb encourages all players to periodically reflect on their gambling habits. The following questions are designed to help you assess whether your relationship with gambling may be becoming harmful. If you answer "yes" to two or more of them, we strongly encourage you to use one of our safer gambling tools or reach out for professional support.

5. Protecting Vulnerable Players

kkb's responsible gaming programme goes beyond providing self-service tools. Our trained support team actively monitors account behaviour for patterns that may indicate a player is experiencing difficulties. These include unusually rapid or large deposits, extended session lengths, sudden changes in betting patterns, and multiple unsuccessful attempts to reverse a self-exclusion.

How kkb's Monitoring Works

Our internal systems generate alerts when certain thresholds are crossed. When an alert is triggered, a member of our player protection team will proactively reach out to the relevant player by email or live chat to check in on their wellbeing and remind them of the responsible gaming tools available. These outreach messages are not automated — they are reviewed and sent by a real team member.

kkb will never pressure any player who receives a wellbeing outreach to continue playing or to make a deposit. The sole purpose of these communications is to ensure the player is aware of their options and to offer support.

Third-Party-Funded Accounts

kkb prohibits the use of funds that belong to another person — including funds sourced from joint accounts held with a partner, family member, or friend — for gambling without the explicit knowledge and consent of the other account holder. If kkb identifies that an account may be funded by a third party without their knowledge, the account will be reviewed and may be suspended pending investigation.

6. Getting Help

If you feel that gambling is becoming a problem — for you or for someone you care about — reaching out for professional support is the right step. kkb's support team is available 24 hours a day, 7 days a week, and can immediately assist with activating any responsible gaming tool on your account.

Contact kkb Support

• Live Chat: Available 24/7 inside your kkb account dashboard. Our team responds within minutes.
• Email: [email protected] — responses within 2 hours (Bangladesh Standard Time, UTC+6).

When you contact us about a gambling concern, your message will be escalated to our dedicated player protection team — not handled as a standard support query. Everything you share is treated with complete confidentiality.

Professional Support Organisations

For players who feel they need independent counselling or support beyond what a gambling operator can provide, speaking with a professional counsellor or mental health specialist is strongly encouraged. kkb recommends discussing gambling-related concerns with a qualified mental health professional who can provide personalised guidance appropriate to your situation. Your family doctor or a local mental health clinic in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh can refer you to appropriate services.

7. Our Commitments to Responsible Gaming

kkb's approach to responsible gaming is built on a set of firm operational commitments that go beyond simply providing self-service tools. These commitments reflect our belief that a safe and sustainable gambling environment is good for our players and for kkb's long-term standing as Bangladesh's most trusted online gaming platform.

• We will never encourage a player to gamble beyond their stated limits. Our support team is explicitly prohibited from suggesting limit increases, extending sessions, or using persuasive language to encourage further play during any interaction that has been flagged as a responsible gaming concern.
• We will never target responsible gaming outreach with bonus offers. Communications sent as part of our player welfare programme will never include promotional content, bonus codes, or deposit incentives.
• We will train all support staff in responsible gaming awareness. Every kkb support team member undergoes responsible gaming training at onboarding and receives refresher training annually.
• We will act promptly on all self-exclusion and time-out requests. These tools are activated immediately upon request — there is no delay, no cooling-off period, and no requirement to give a reason.
• We will review and improve our responsible gaming programme regularly. kkb conducts an internal review of its responsible gaming policies, tools, and outcomes at least once per year and will update this page to reflect any material changes.
• We will maintain the 18+ age restriction without exception. No kkb marketing material, promotional offer, or platform feature is designed for or directed at anyone under the age of 18.